Mayo Clinic Case Study


Mayo Clinic is a nonprofit organization committed to clinical practice, education and research. Its knowledge management program is charged with capturing, indexing, storing, and enabling delivery of evidence- and expert opinion-based consensus best practices for application across the enterprise.


Table 1. Relevancy of Case Study to Org Change Mgmt. Factors
Table 1. Relevancy of Case Study
to Org Change Mgmt. Factors.

Optimal care delivery depends on our ability to apply current best practice knowledge to every patient encounter. Driven both by the need to promote and maintain quality, our ability to accommodate what is an increasingly rapid pace of medical discovery while not further burdening our clinical staff is critical as we seek to keep up with all the latest diagnosis or treatment recommendations. We face multiple challenges in this regard:

  • Adopting and applying new clinical knowledge can be slow and uneven, particularly considering the diversity of care settings spanning from small community-based practices to subspecialty quaternary care.
  • Mitigating against increasing cognitive burden faced by Clinicians. This includes an exploding volume of patient data, increasingly sophisticated (and complex) electronic health records and clinical systems.
  • Determining seamless integration approaches for knowledge delivery solutions into EHRs, which serve both as the system of system of record and driver of clinical workflow
  • Clinical subject matter experts have limited capacity to create and maintain knowledge resources

Mayo Clinic has built multiple solutions designed to deliver relevant clinical guidance into the clinical workflow. Those experiences have led us to seek model-driven, standards-based solutions to serve as the underpinning to managing and delivering knowledge and provide the adaptive responsiveness necessary to meet evolving needs.